FAQ’s

Our Mental Health Network is comprised of independently owned and operated mental health professionals who share our commitment to offering accessible, high-quality services to the communities we serve. While we refer to these clinicians collectively as our “Mental Health Network,” we want to emphasize that we do not oversee or coordinate their patient care, nor do we control access to therapeutic services. Each provider maintains full autonomy in their clinical practice.

As a practice management company, our role is to handle the administrative responsibilities that often consume a provider’s time and resources. By managing these logistical aspects, we enable our contracted providers to concentrate on their clinical work and their patients’ well-being. We believe strongly that when therapists and mental health providers can devote their attention to delivering transformative care, rather than juggling business operations, they create more impactful, supportive, and patient-focused treatment experiences.

In alignment with our dedication to supporting independent providers, we have also secured advantageous reimbursement arrangements with prominent health insurers in California. This means our network clinicians can offer their services at competitive rates to a broad range of patients.

Below is a representative sample of the practice management services we offer:

1. Professionally Maintained Office Spaces: We provide furnished, private offices at multiple locations, complete with utilities and a welcoming environment for both providers and clients.
2. Comprehensive Scheduling & Intake Coordination: Our administrative teams handle appointment bookings, client intakes, and follow-up communications to streamline your day-to-day operations.
3. Billing, Claims Submission & Insurance Credentialing: We manage your insurance enrollments, submit claims to payors, and monitor reimbursement so you can focus on delivering high-quality clinical care.
4. Robust Electronic Health Records (EHR) Platform: Our user-friendly, HIPAA-compliant system centralizes your documentation, scheduling, and telehealth sessions, helping you keep client data secure and well-organized.
5. HIPAA-Secure Telehealth & Mobile App: HDPS offers an integrated telehealth solution, complete with a mobile application and secure video conferencing capabilities, so you can meet with clients remotely while maintaining strict privacy standards.
6. Individualized Marketing & Practice Promotion: Your professional profile will be highlighted on our public-facing website, and our administrative team actively supports your marketing efforts to reach new clients and expand your practice.
7. Dedicated Business Contact Tools: We supply branded email accounts, business phone lines, and other communication tools to ensure a cohesive, professional image for your practice.
8. Regular Consultation & Support Meetings: Our providers have access to monthly or quarterly gatherings, including group case consultations, where you can exchange insights, foster community, and receive clinical guidance from peers and clinical directors.
9. Legal Counsel & Records Department: Should legal questions arise, our retained counsel is available to advise and assist. A dedicated Records Department handles release-of-information requests, subpoenas, and other legal matters in coordination with you.
10. Ongoing Managed Care Contract Maintenance: We maintain and update all insurance and managed care agreements on your behalf, ensuring continued compliance and competitive reimbursement rates.
11. Professional Development Resources: Providers benefit from discounted rates on training opportunities, partial CEU reimbursement, group workshops, and other learning experiences to refine clinical skills and advance their professional practice.
12. Community & Network Building Events: In addition to regular consultation sessions, HDPS hosts quarterly gatherings and an annual multi-day holiday event. These activities help nurture professional relationships and foster a culture of collaboration.
13. Comprehensive Support for Multi-State Licensure: Our credentialing team assists in handling paperwork and ensuring compliance if you are licensed (or plan to be) in multiple jurisdictions, so your practice can flourish across different regions.
14. Psychiatric & Specialty Service Integration: Because our network spans various disciplines—from therapy to psychiatric medication management and TMS—we help coordinate referrals and inter-provider collaborations as needed, enhancing the overall client experience.
15. Practice Autonomy & Flexibility: Despite our extensive administrative support, you maintain full clinical independence. You set your own fees, define your schedule, and determine the direction of your practice, with HDPS providing the operational infrastructure you need to excel.

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